For ECOPHOS GROUP*, the privacy of your personal information is a top priority. This policy will inform you about how we protect the personal data you provide through our website, what your rights are and how the law protects these rights.
*ECOPHOS GROUP refers to the following legal entities: Technophos; , EverPhos for Fertilizers and Chemicals SAE; Ecophos SA ; Ecophos Industrial Services NV; Ecophos GNFC India Private Limited; Aliphos Rotterdam BV - succursale française ; Aliphos Rotterdam BV ; Aliphos Polska Sp. z o.o. ; Aliphos Iberia SA ; Aliphos Deutschland GmbH ; Aliphos Bulgaria JSCo ; Aliphos Belgium ; Aliphos Italy SRL ; Aliphos France SAS ;
1. IMPORTANT INFORMATION ABOUT US
THE OBJECTIVE OF THE PRESENT POLICY
This data protection policy aims to give you information on how ECOPHOS GROUP collects and processes your personal data through your use of this website, including data you provide to us when you subscribe to our newsletter, or register for the technical data set.
This website is not intended for use by children and we do not consciously collect data relating to children.
ECOPHOS GROUP is made up of different legal entities. This policy is drawn up on behalf of all legal entities in ECOPHOS GROUP. ECOPHOS SA is the administrator responsible for this website.
We have designated a data protection officer who has the competences and is responsible for the issues listed in this policy. If you have any questions about this policy or wish to exercise any your legal rights, please contact the data security manager by using the information given further below:
- Ecophos SA
- Dominique Frison
- +32 10 477 389
- Avenue Jean Monnet 1, 1348 Louvain-La-Neuve, Belgium
CHANGES TO THIS POLICY AND YOUR OBLIGATION TO NOTIFY US OF ANY CHANGES IN YOUR DATA
This policy was last updated on 25/05/2018
The data we have about you must be accurate and up-to-date. Please let us know if any changes have been made to your personal data.
LINKS TO OTHER WEB SITES
This website may contain links to third-party websites and applications. Clicking on these links may allow such third parties to collect or share your personal data. We cannot control these websites and we are not responsible for their data protection policies, so we recommend that you become closely familiar with their data protection policies.
2. THE DATA WE RECEIVE ON YOU
Personal data/personal information shall be understood to imply any information about an individual through which that individual can be identified, with the exclusion of anonymous data.
We may collect, use, store and transfer different types of personal data on you which we have arranged in the following categories:
- Identity information: such as first name, surname, family name, username or similar identifier
- Contact information: such as shipping address, email address, and phone numbers
- Financial information: such as [bank account number and payment card information
- Purchase data: such as payment information as well as the products and services you have purchased from us
- Technical data: such as IP address, login information for your profile, browser type and version, time zone and location setup, browser plug-ins, operating system
- Profile data: such as profile and password, orders made by you, your interests, preferences, comments and responses to polls
- Marketing data and contact details: such as your preferences for the marketing messages we send and your preferences regarding the used method for contacting us
We may collect, use, and share aggregated data, such as statistical or demographic data for various purposes. Summarized Data may originate from your personal data but is not considered personal data as it may not, directly or indirectly, reveal your identity. It is possible to summarize your consumption data to calculate the percentage of users visiting a particular area of our website. If we combine or link aggregated data with your personal data which directly, or indirectly, identifies you we will treat the combined data as personal data and protect it under the provisions of the present policy.
We do not collect any Special Categories of Personal Data on you (this includes information about your race or ethnicity, religious or philosophical beliefs, sexual life, sexual orientation, political opinions, membership in trade unions, information on your health, genetic and biometric data). In addition we also do not collect any information about criminal convictions and violations.
IF YOU REFUSE TO PROVIDE YOUR PERSONAL DATA
In the cases where we have to collect your personal data by virtue of the provisions of a law or of a contract we have concluded jointly and you refuse to provide this information we may not be able to fulfill the contract we have undertaken to execute or which we are trying to conclude (for example, to provide goods or services). In this case, we may have to discontinue the delivery of the product or service of which we will inform you in due time.
3. HOW DO WE COLLECT YOUR PERSONAL DATA?
We use different methods for collecting data from and on you, including through:
Direct communication :
You can provide us with your Personal Contacts by filling out forms on this website or by contacting us by phone, email or otherwise. This includes the personal data you provide, when you
- Order a product or request a service;
- Create a profile on our website;
- Subscribe to a service or publications;
- Choose to receive marketing information;
- Decide to participate in a competition, promotion or poll;
- Send feedback or an evaluation of our services; or,
- Send your CV or other recruitment data
Automated technologies :
While using our website, we may collect Technical Data on your equipment or behavior in an automated manner. We collect this data using different technologies, including "internet cookies".
Third parties or publicly available sources :
We may receive your data through a variety of third party and publicly available sources, including those listed below:
- Analytical service providers [such as Google]
- Advertisement networks
- Publicly accessible sources providing access to your data (including contact information) such as the Trade Register
4. HOW WE USE YOUR PERSONAL DATA
We shall use your personal data only when permitted by law. In most cases we shall use your personal data in the following situations:
- To fulfill our obligations under the contract we have concluded with you or which is in the process of being concluded;
- When necessary to protect our legitimate interests (or those of a third party) in which case your interests and fundamental rights and freedoms do not have priority over these interests;
- To comply with a legal or regulatory obligation.
We do not rely on consent as the legal basis for processing your personal data except when sending you marketing communications from third parties via e-mail, telephone or sms messages. You have the right to withdraw your consent regarding the marketing communications by contacting us.
OUR OBJECTIVES WHEN USING YOUR PERSONAL DATA
The table below sets out the purposes for which we intend to use your personal data and the legal basis applicable to each objective. In the cases where we have indicated our legitimate interests as the legal basis for our activity we have specified what these interests are.
Please keep in mind that it is possible to process your personal data on more than one legal basis, depending on the specific purpose of the processing. Please contact us if you need more information on the legal basis on which we process your data if we have described more than one basis as applicable to the particular type of processing:
Purpose / Action
Type of data
Legal basis for processing
Registering as a new customer
b. Contact information
Executing of our contract with you
For order processing and delivery, including:
• Managing payments
• Collecting outstanding debts to us
b. Contact information
c. Financial information
d. Information on the transaction
a. Execution of our contract with you
b. Protection of our legitimate interest (for example, to restore a commitment you have to us)
Managing our relationship with you, which includes:
a) To notify you of any changes in our terms of service or data protection policy
b) To ask you for a comment or to complete a survey
b) Contact information
c) Data on your profile
d) Marketing and communications
a) Execution of our contract with you
b) Compliance with a legal obligation
c) Protection of our legitimate interest (for example, to keep up-to-date accountability and analyze how our customers use our products and services)
Administering and protecting our business and this website (including analysis and data hosting, and support for our systems)
a) Protection of our legitimate interest (for example, to deliver and administer IT services, network security, fraud prevention, and business reorganization)
b) Compliance with a legal obligation
Provide specific technical information
b) Contact information
a) Execution of our contract with you
OUR PROMOTIONAL OFFERS
We may use your data (your identity information, contact information, purchase data and your profile) to understand what products and services would be of interest to you.
You will receive marketing communications from us if you have requested information or have ordered a product or service from this site, have provided your data when participating in a competition or a promotion registration and in each of these cases you did not unsubscribe from receiving of marketing messages.
THIRD PARTY MARKETING
We will require your explicit consent before sharing your personal data with other organizations.
You can ask us to stop sending you marketing messages at any time by contacting us at any time.
Your withdrawal from the subscription for marketing communications does not mean that we will discontinue the processing of your personal data which you have provided to us in the context of the purchase of a good or service or another type of transaction.
CHANGE OF OBJECTIVES
We will use your personal data for the purposes for which we have collected it unless we reasonably believe that we should also use them for another purpose and that that purpose is compatible with the original one.
If we use your personal data for a purpose which is incompatible with the initial purpose, we will notify you in a timely manner and explain to you the legal basis which allows us to use them for that purpose.
5. DISCLOSING YOUR DATA TO THIRD PARTIES
We may share your data with third parties falling within the categories described below for the purposes described in Part 4 of the present Policy:
- Companies, part of our enterprise group
- Service providers: such as IT and system support;
We require of all third parties to respect the security of your personal data and process it in accordance with the law. We do not allow third parties - service providers - to use your data for their own purposes, but only for specific tasks and according to our requirements.
6. INTERNATIONAL DATA TRANSFER
We do not transfer personal data outside of the European Economic Area (EEA)
7. DATA SECURITY
We have implemented appropriate security measures to prevent the accidental loss, use, unauthorized access, modification or transfer of your data. We have also restricted access to personal data to the group of employees, subcontractors and other third parties who need to access this data for the purposes of their activities and for the performance of their official duties. They will only process your data according to our instructions. They also have an obligation to protect the confidentiality of this data. We have put in place procedures to deal with data security breaches and will notify you, as well as the competent regulator, of any violation regarding which we have a legal obligation to make this notification.
8. DATA STORAGE
How long do we store your data?
We shall only store your data for the period of time we are required to meet the purposes we have collected it for, including to comply with our legal obligations. In order to determine the appropriate storage period, we take into account the quantity, nature and sensitivity of the data; the potential risk of damage in the case of unauthorized use or disposal; the purpose of the treatment, and whether we can achieve these goals via the employment of other means as well as the applicable legal requirements for data storage.
9. YOUR LEGAL RIGHTS
The data protection legislation gives you a set of rights, including:
- The Right to access your Personal data
- The right to request a correction of your personal data
- The right to request the deletion of your personal data
- The right to object to the processing of your personal data
- The right to request a limitation on the processing of your personal data
- The right to transfer your data to a third party
- The right to withdraw your consent for the processing of your data
If you wish to exercise any of the rights listed above, please contact us.
We will not require of you to pay a fee for accessing your data. However, we may charge a reasonable fee, or refuse to grant such access, if your request is unreasonable, repetitive or excessive.
Upon receiving a request to exercise one of your rights, we may need additional information from you in order to confirm your identity and make sure that you are entitled to access the data (or to exercise any of the other rights). This is a security measure targeted at ensuring that personal data shall not be provided to individuals who are not entitled to receive it.
We shall strive to respond to all legitimate requests within one month. It may take us more than a month to respond to your request if it is particularly complicated or if we have received multiple requests from you. In this case, we will notify you in due time and will keep you informed, on a regular basis, of any further developments.